Privacy Policy

1. Introduction

TradesPro ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and related services.

2. Information We Collect

Account Information:

When you create an account, we collect your name, email address, business name, trade vertical, and password.

Business Data:

Information you enter into the Service, including customer contacts, quotes, job details, invoices, and automation settings ("Your Business Data").

Payment Information:

When you subscribe to a paid plan, payment information is collected and processed by Stripe. We do not store your credit card details on our servers.

Usage Data:

We automatically collect information about how you interact with the Service, including IP addresses, browser type, pages visited, and access times.

Cookies:

We use essential cookies to maintain your session and keep you logged in. We do not use third-party tracking or advertising cookies. For more details, see our Cookie Policy.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Send transactional emails (quotes, invoices, follow-ups) on your behalf
• Respond to your requests and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service, including Supabase (database hosting), Stripe (payment processing), Resend (email delivery), and Vercel (hosting)
• Your Customers: When you send quotes or invoices through TradesPro, the recipient will see your business information and the document contents
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure database hosting with row-level security, and secure authentication. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and Business Data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of promotional communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at tradespro.crm@gmail.com.

8. Children's Privacy

TradesPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of TradesPro after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at tradespro.crm@gmail.com.